Privacy Policy

1. Introduction

We at TVM Engineering Services Ltd. (“we”, “us”, “our”) are committed to protecting your personal data and your right to privacy.

This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website.

2. Data We Collect

We may collect the following types of personal data:

• Contact Information: Name, email address, phone number (e.g., via contact forms or the free mockup design form)
• Technical Information: IP address, browser type, operating system, referring URLs, and website usage statistics (via analytics tools)
• Marketing Preferences: If you subscribe to our newsletter or marketing updates

We do not knowingly collect or process sensitive personal data.

3. Legal Basis for Processing

In accordance with the General Data Protection Regulation (GDPR), we process personal data based on the following legal grounds:

• Your Consent – when you actively provide it (e.g., subscribing to our newsletter or allowing marketing cookies)
• Contractual Obligation – when data is necessary for providing a service or responding to your inquiry (e.g., free mockup request)
• Legitimate Interests – for improving our website, ensuring security, or communicating with clients

4. Purpose of Processing

We use your data to:

• Respond to contact or service inquiries
• Process and deliver your free mockup design request
• Operate and optimize our website
• Analyze website traffic and user behavior
• Send informational and marketing emails if you have opted in

4.1 Free Mockup Design Request

When you submit the free UI/UX mockup request form, we process the personal data you provide (such as your name, email address, and indicated source) as well as technical metadata such as IP address, device information, and timestamp.

We process this data to evaluate and respond to your request, prepare and deliver the free UI/UX mockup, and maintain documentation of any consent you have provided.

Legal basis: Art. 6(1)(b) GDPR (steps necessary prior to entering into a contract) and Art. 6(1)(f) GDPR (our legitimate interest in efficiently handling inquiries).

4.2 Consent to Data Processing

By ticking the mandatory checkbox in our form, you confirm that you have read and agree to this Privacy Policy.

This consent covers the processing necessary to handle your inquiry, respond to you, and deliver the requested mockup.

Legal basis: Art. 6(1)(a) GDPR.

4.3 Newsletter & Marketing Communication

If you voluntarily tick the marketing checkbox, we will use your email address to send you newsletters, company news, case studies, invitations to events, and special offers from TVM Engineering Services Ltd.

You may withdraw your consent at any time with effect for the future by clicking the unsubscribe link in any email or by emailing contact@tvm-engineering.com.

We send marketing emails using trusted email service providers (for example Brevo/Sendinblue), which act as processors under a Data Processing Agreement in accordance with Art. 28 GDPR.

Legal basis: Art. 6(1)(a) GDPR and, where applicable, §7 UWG.

4.4 Meta (Facebook/Instagram) Pixel

We use the Meta Pixel provided by Meta Platforms Ireland Ltd. This technology allows us to measure the effectiveness of our advertising campaigns, especially when users arrive on our website via Facebook or Instagram ads.

When you visit our website, Meta may receive information such as visited pages, actions carried out on the website (e.g., form submission including the 'Lead' event), IP address, device details, and browser data. Meta may combine this information with your Facebook or Instagram account and use it for its own advertising purposes in accordance with the Meta Data Policy.

For this processing, we are joint controllers together with Meta pursuant to Art. 26 GDPR. Further information on data processing by Meta and on your rights can be found in Meta’s privacy policy.

Legal basis: Art. 6(1)(a) GDPR (your consent via our cookie/consent banner).

4.5 Google reCAPTCHA

To protect our forms from spam and abuse, we use Google reCAPTCHA v3. reCAPTCHA analyses the behaviour of website visitors and may process information such as IP address, referrer URL, device and browser data and interactions with the website.

The data collected in this way is transmitted to Google LLC and may be processed on servers in the United States. Google acts as our processor based on the Standard Contractual Clauses and appropriate safeguards.

Legal basis: Art. 6(1)(f) GDPR (our legitimate interest in protecting our online services and preventing misuse).

4.6 Email and CRM Processing

To deliver emails, manage leads and follow up on your request, we use external service providers (such as Brevo/Sendinblue). These providers store and process contact data securely on our behalf.

All processors are contractually required to comply with GDPR and may only process your data according to our instructions.

Legal basis: Art. 6(1)(b) GDPR (performance of a contract or pre-contractual measures) and Art. 6(1)(f) GDPR (our legitimate interest in efficient communication and lead management).

5. Sharing of Data

We do not sell your personal data. We may share it with:

• Trusted service providers (e.g., web hosting, email, analytics, CRM, advertising partners such as Meta)
• Authorities if required by applicable law or legal process

All third parties are contractually obligated to protect your data and only process it according to our instructions.

6. Data Retention

Your data will only be retained for as long as necessary to fulfill the purposes described above, or as required by law.

Inquiries without follow-up are generally deleted after 12 months, unless legal retention obligations require a longer period.

7. Cookies

We use cookies and similar technologies to improve user experience, provide security features, and collect anonymised or pseudonymised usage data.

You can manage your cookie settings in your browser or via our cookie banner.

For more information, see our Cookie-Policy.

8. Your Rights (under GDPR)

You have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict data processing
• Request data portability
• Lodge a complaint with a supervisory authority

To exercise your rights, contact us at contact@tvm-engineering.com. contact@tvm-engineering.com

9. Data Security

We implement industry-standard security measures to protect your data, including encryption, secure servers, and strict access controls.

10. Data Transfers Outside the EU

If personal data is transferred outside the EU/EEA, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or equivalent mechanisms.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or services.

The most recent version is always available at www.tvm-engineering.com/privacy-policy

12. Contact

If you have any questions or concerns regarding your personal data, please contact: